As we continue to hunker down and practice social distancing and public health guidelines, working from home can get tiring after several months. Furthermore, many companies that allow employees to work from home are allowing those employees to continue to operate remotely, even after reopening businesses and offices fully.
Government agencies are always working to serve their constituents. Often, however, these agencies are working to improve constituent engagement with limited resources and budgets. There’s one tool that can help: a CRM, or customer relationship management system, helps companies, including government agencies, manage relationships with their customers or constituents. How? These systems easily store and maintain a single source of information, automate workflows, integrate with other systems, increase customer and constituent satisfaction, and come with user-friendly mobile applications.