Salesforce Business Analyst / Administrator (Remote Option Available)

Tallahassee, FL (Full Time) Posted: 12/08/2022

Knowledge, Skills and Abilities

  • Working on Salesforce projects.
  • Experience working as Salesforce Administration.
  • Translating business requirements to Salesforce out-of-box functionality, e.g., standard objects, page layouts, lightning pages, reports and dashboards, flows, permission sets, etc.
  • Delivering Salesforce Solutions via Agile Methodology.

Primary Responsibilities

  • Works with business leaders and acts as a liaison between IT and business units (typically leadership for assigned business units) or vendors.
  • Viewed as integral to the business in any decisions that may be impacted by technology.
  • Acts as a business relationship manager responsible for the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization.
  • Leads the gathering of business needs as well as the design of solutions through direct interaction with business unit leaders.
  • Development experience with Service Cloud.
  • Sound analytical skills with the ability to successfully troubleshoot and problem solve.
  • Ability to develop requirements for applications based on user input and needs.
  • Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
  • Focuses on always developing and improving business processes, assisting with the development of metrics, both within the technology and business organizations.
  • Has a strong understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.
  • Identifies, proposes and influences business solutions, negotiates deliverables and requirements across multiple business customers or organizations.
  • Ensures that the design and integration of proposed system, software and hardware solutions leads to the development and growth of the business through effective use of technology.
  • Integrally involved in buy vs build decisions.
  • Experience developing a requirements trace-ability matrix, use-case based requirements, application/process flows, creating mock-ups, wire-frames and performing gap analysis.
  • Bachelors Degree in Computer Science, Information Systems or other Information Technology major or equivalent work experience.
  • Salesforce Administrator Certificate (Good to have)

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