Roles & Responsibilities

• Administration experience of Salesforce Financial Service Cloud or Service cloud.
• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.
• Has knowledge of Salesforce and object-oriented approaches in designing, coding, testing, and debugging programs.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Strong functional understanding of object-oriented databases and systems.
• Sound analytical skills with the ability to successfully troubleshoot and problem solve.
• Ability to develop requirements for applications based on user input and needs.
• Ability to learn quickly, contribute to a team effort and work on multiple, time-critical projects simultaneously.
• Logical, process-oriented thinker with a natural sense of urgency.
• Strong problem solving, priority setting, multi-tasking, analytical and collaboration skills.
• Ability to perform backend data integration such as HTTP, Web Services.
• Ability to integrate Salesforce with Web Services (SOAP/REST)
• Proficient in SOQL, SOSL, web services (SOAP or REST), Visualforce/APEX, JSON and XML.
• API integration and/or development experience with microservices using such platforms as MuleSoft.
• Experience with key areas of enterprise architecture, including integration technologies.
• Able to handle administrative and configuration functions within Salesforce Communities, including coordinating with the development team as necessary.
• Bachelor’s or master’s degree in Computer Science, Information Systems, or another related field.
• Certified Salesforce Administrator.

Preferred Skills and Experience

• API integration and/or development experience with microservices using such platforms as MuleSoft.
• Experience configuring and maintaining Salesforce Shield.
• Experience with data synchronization with other external systems.
• Development experience with Service Cloud, as well as Experience Cloud.