IT Technician I (On-site from Day One)

Fort Myers, FL (Full Time) Posted: 02/03/2023

    Knowledge, Skills and Abilities

    • Have a professional A+ certificate or Network + certificate.
    • Troubleshoot and resolve most routine problems with computer systems.
    • Ability to communicate the circumstances of software or hardware problems to other technicians.
    • Skills in interpersonal relationships.
    • Ability to clearly communicate technical information in non-technical language.
    • Ability and willingness to work alternate work schedules and be “on-call” 24 hours/day.
    • Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls.
    • Ability to prepare clear and concise written communications.
    • Ability to communicate effectively in both oral and written form.
    • Knowledge of configuration management principles and practices.
    • Knowledge of ITS devices, networks and systems.
    • Ability to Configure and maintain data networks and servers.
    • Ability to implement LAN/WAN maintenance and management procedures.
    • Experience installing and supporting Microsoft server technologies.
    • Knowledge of network security practices.
    • Ability to explain technical concepts in non-technical terms to clients and staff, read, interpret and apply technical instructions.
    • Ability to research technical manuals and guides to respond to user questions.
    • Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects.
    • Ability to learn new software and hardware packages.
    • Ability to work independently and as a team member.
    • Ability to establish and maintain cooperative working relationships with all those contacted during the course of work.
    • High school degree or equivalent with a secondary education in computer science or the equivalent or one years of experience in the operations of a computer operations center or computer helpdesk activities facility.

      Primary Responsibilities

      • Create reports on all help calls and responses to include fixed and outstanding items with details on what replacement parts were needed.
      • Maintains a working knowledge of the telephone system and coordinates as needed with the telephone contractor.
      • Inventory all computer system hardware parts monthly to ensure application/systems is operating at 100%.
      • Perform functions as directed by the IT Manager to include any routine and nonroutine functions.
      • Informally train users in basic computer skills as needed.
      • Install and load all functions of any new workstation when purchased, to include the communications link to the network systems.
      • Perform hardware and software upgrades.
      • Create weekly reports on all help desk calls and responses to include fixed and outstanding items with details on what replacement parts were needed.
      • Conduct daily backups for all critical systems and ensure these are available in case systems need to be restored.
      • Monitor Video Wall to comply with 100% system availability.
      • Monitor video feeds from other partners to ensure their display on the Video Wall at all times.
      • Monitor website to ensure all functions are operational.
      • May develop and recommend policies and procedures for effective information security management.
      • May provide input into the configuration, support, and maintenance of the IT and network systems.
      • May evaluate or assist in the evaluation of computer networking and telecommunication systems.
      • May complete or assist in the completion of installs, configuration, and maintenance of both physical and virtual computer servers, maintenance of employee network, e-mail and card key access accounts, performs other related duties as assigned.
      • May develop or assist in development of configuration management plans and their implementation.
      • Perform routine and non-routine functions as directed by IT Manager.
      • Assist users with basic computer skills as needed.
      • Perform any additional tasks as assigned by the Project Manager, Manager or IT Manager.
      • All other tasks assigned by the client.

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