Customer Support Technician (On-site from Day One)

Boca Raton, FL (Long term) Posted: 12/08/2022

Required Skills and Experience

  • 3 to 5 years of experience with:
  • Configure, install, monitor, and maintain IT user’s PC software and hardware.
  • Provide Information Technology Support to end-users at remote sites, as needed.
  • Assist with endpoint remediation to ensure PC client health.
  • Install and configure network and local printers.
  • Provide support and troubleshooting on mobile devices.
  • Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems.
  • Provide end-user training, as needed.
  • Assist in audio visual setups and videoconferencing support, for in-person, virtual, and hybrid meetings.
  • Responsible for maintaining Windows workstations and overall information systems support for client users.

Knowledge, Skills and Abilities

  • Good Verbal & Written Communications.
  • Analytical Problem Solver.
  • Self-motivated and disciplined.
  • Mobile Device support experience.
  • Customer-centric.
  • Audio Visual support experience.
  • Detail Oriented & Quality Focused.
  • Active Directory knowledge.
  • Time Management & Organizational Skills.
  • Team Player.
  • High Level of Professionalism.
  • Service Center Configuration Manager (SCCM) awareness.
  • Virtual Desktop Experience.

Primary Responsibilities

  • Configure and deploy Information Technology resources, which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices.
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
  • Assist in coordinating audio visual setups and videoconferencing support.
  • Virtual Meeting Applications knowledge preferred.
  • Required to travel and work at an offsite location at the minimum once a week in West Palm Beach, FL.
  • Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking.
  • Responsible for security administration (password resets).
  • Install, configure, and update software.
  • Participate in team projects, meetings, and assignments.
  • Responsible for reading and following the Department’s Procedures and Policies.
  • Responsible for understanding and enforcing the Departments Policies and Procedures.
  • Responsible for documenting solutions to Technology issues.
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
  • Responsible for tracking incidents in the (2) Service Desk Ticketing Systems.
  • Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment.
  • Perform other related duties, as assigned.
  • Flexibility to work hours between 7:00 AM to & 7:00 PM, Monday through Friday.
  • After hours on-call rotation with assistance in the evenings and weekends.
  • Ability to work other hours, as assigned for business continuity.

Education

  • Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience. A+ Certification, preferred.

Certification

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