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Customer Service Representative (Audio-Visual)

Ocoee, FL Posted: 09/27/2021


Knowledge, Skills and Abilities

  • Good Verbal and Written Skills.
  • Customer Driven.
  • Detail Oriented.
  • Time Management.
  • Active Directory Resource Management.
  • Problem Solver.
  • Team Player.
  • Self-Motivated.
  • Organizational Skills.
  • SCCM Knowledge.
  • Works well under pressure

Roles & Responsibilities

  • Responding to inquiries and providing information to customers.
  • Responsible for access control and security administration (password, troubleshooting and resets included).
  • Install, configure, and update software.
  • Assist with the monitoring and tracking of inventory for the Information Technology Cost Center.
  • Create and assign tickets in the Customer Database for various customer inquiries, issues, audio visual meetings, and when supporting Technicians.
  • Coordinate, schedule, and document audio-visual meetings.
  • Assist in coordinating audio visual setup and videoconference support Virtual Meeting Application experience.
  • Participate in team projects and special assignments.
  • Responsible for reading and following Department’s Procedures and Policies.
  • Responsible for understanding and enforcing the Department’s Policies and Procedures.
  • Responsible for documenting solutions to Technology Issues.
  • Telework may be required (see description of Telework requirements in advertisement).
  • Able to lift up to 25 pounds.
  • Perform other related duties as assigned
  • A smartphone is required for this position and must be provided by the employer / vendor.

Education

  • Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience.

Certification

  • A+ Certified Preferred
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