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A Case for How to Improve Government Efficiency
DCF Inquiries Solution: A Case for How to Improve Government Efficiency
Jasmine Greene
02/07/2023
Read the latest articles, blogs, case studies, and whitepapers from Kyra’s government IT experts.
DCF Inquiries Solution: A Case for How to Improve Government Efficiency
Government agencies are always working to serve their constituents. Often, however, these agencies are working to improve constituent engagement with limited resources and budgets. There’s one tool that can help: a CRM, or customer relationship management system, helps companies, including government agencies, manage relationships with their customers or constituents. How? These systems easily store and maintain a single source of information, automate workflows, integrate with other systems, increase customer and constituent satisfaction, and come with user-friendly mobile applications.
Mobile development is no cakewalk, but accessible user-centered apps that allow individuals to solve their own problems can improve government services delivery and spark digital transformation.
The Florida Department of Economic Opportunity, or FDEO, serves as the lead agency..
The Florida Department of Children and Families implements a cloud-based system to streamline hundreds of daily inquiries.
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