Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Required Skills and Experience

• A minimum of 5 years of IT work experience in computer operations with exposure to multi-platform environments. Requires experience in leading teams and projects.
• IT Enterprise experience is preferred.
• Minimum two years experience in customer service and quality assurance.
• Minimum one year of supervisory experience managing staff and projects.
• Previous experience using a ticketing system that manages support requests and monitoring trends.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time management skills.
• Strong technical troubleshooting skills with hardware and software issues.
• Understanding of help desk processes and service management principles.
• Supervisory skills, including the ability to motivate, develop and empower team members.
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to lift up to 30 pounds.

Primary Responsibilities

• Supervises the computer operations within the data center.
• Responsible for the day-to-day assignments of staff, and the follow-up of their work performance.
• Manages the daily activities to resolve problems and change management issues.
• Responsible for production systems online response time.
• Maintains system availability, prepares metrics to evaluate systems performance, and works with IT groups and users to ensure that service objectives are met.
• Manage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists.
• Serve as a high-level resource for their team and the main escalation point for customer service-related issues.
• Assists with the monitoring and tracking of inventory for the Information Technology cost center.
• Work closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service quality.
• Monitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members.
• Collaborate with other IT departments to ensure that all service tickets are resolved and responded to promptly for the specified unit.
• Performs Quality Assurance on customer incidents onsite or at remote sites, by ensuring that Service Level Agreements are met.
• Responsible for coordinating and scheduling audiovisual setups and video conferencing support.
• Travel to remote locations to provide support, as needed.
• Perform other duties as assigned.

Education

• Associate s or Bachelor s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Location

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.