The Challenge of Inquiry Management Before Implementing Kyra’s Inquiries 360° Solution

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. In collaboration with community stakeholders,
the DCF delivers world-class and continuously improving service focused on providing the people it serves with the level and quality that it would demand and expect for its team members’ own families.

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Citizen Web Portal, Government Digital Transformation, Health & Human Services, Low-Code

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Government agencies are always working to serve their constituents. Often, however, these agencies are working to improve constituent engagement with limited resources and budgets. There’s one tool that can help: a CRM, or customer relationship management system, helps companies, including government agencies, manage relationships with their customers or constituents. How? These systems easily store and maintain a single source of information, automate workflows, integrate with other systems, increase customer and constituent satisfaction, and come with user-friendly mobile applications.